Seasonal Tour Director - North America

THE COMPANY

At Globus family of brands, guests, partners, and associates are valued members of our family. Together we are in pursuit of our mission and vision and guided by our core values. 

Our Mission: We create happy guests. 

Our Vision: GFOB is family. We are genuine, loyal, and trusted. We are passionate about making guests happy and partners successful. We are open and welcoming. We make hard things easier. We are guided by our values. We do what’s right. We care. It’s what families do. 

Our Values:        

• Passion- We are passionate about the Globus family of brands, our values, and making guests happy. 
• Accountability- We can be counted on to do our best, follow through, learn from mistakes, and deliver results.
• Courage- We face challenges, surface issues, share our ideas, and do what’s right.
• Collaboration- We work together, support each other, and involve others in decision making.
• Integrity- We are straightforward, honest, and open with our guests, partners, and each other. 
• Service- We are proactive, anticipate the needs of others, and are always ready to listen.  

THE ROLE

The role of a Tour Director is to administrate and manage the operation of the Globus family of brands in order to provide a quality touring experience for customers.  

THE POSITION – YOU MUST BE ELIGIBLE TO WORK IN THE U.S.A. TO BE HIRED

The Tour Director is responsible for the following results:

• Managing on-tour operations for assigned region continually exercising independent judgment and discretion to accomplish results, including:

• Creating and presenting, in your own style, interesting and entertaining travel commentary to tour passengers in fluent English
• Handling day-to-day operational needs and passenger issues
• Making effective decisions/solutions regarding passenger safety and required tour changes
• Collecting funds for optional excursions and completing timely and accurate tour accounting reports
• Reading maps and providing clear & concise directions to the motorcoach driver

• The willingness and ability to share knowledge and expertise of the regional destinations and logistical tour operation needs with others
• Providing feedback on suggested product changes and enhancements
• Building solid business relationships with tour suppliers and internal partners by establishing rapport utilizing influence rather than control
• Listening, understanding, and addressing customer needs and achieving a positive group dynamic among passengers throughout the tour
• Providing feedback to internal partners on supplier quality issues within the region
• Meeting or exceeding customer tour rating goals for North and South American tours
• Exercising the highest standards of ethics and professionalism in all decisions that may impact customers, suppliers, and the organization
• Contributing to a team effort by accomplishing related results or projects as needed

EDUCATION

The preferred candidate will hold a Bachelor’s degree in a related field; or three or more year’s related experience and/or training; or equivalent combination of education and experience. TripSchool, ITMI or IGA graduates preferred.

 EXPERIENCE PREFERRED

The preferred candidate has noteworthy experience in the following areas:

• Previous experience conducting tours or leading groups of people
• Previous experience in a training and/or leadership position preferred
• Destination expertise in one of the specified regions
• Previous experience building relationships with suppliers, regional/field experts, industry partners, and internal partners
• Ability and willingness to verbally express historical, scientific, and factual data in a creative, interesting, and exciting manner to both customers and internal partners
• Utilizing skillful presentation and personal skills to enhance the enjoyment of an audience
• Ability to travel extensively for long periods of time
• Ability to read, write, and speak English fluently
• Understanding and respect of places, ideas, and cultures
• Basic mathematical aptitude
• Knowledge of Globus, Cosmos and Archers Direct products, services, and policies
• Basic level knowledge of Microsoft Excel and Microsoft Word

COVID-19 considerations
All newly hired associates, regardless of work location, must be vaccinated.