Operations Manager

US Ghost Adventures is offers entertaining, historic, and authentic ghost tours of the United States’ most haunted cities. We are seeking a highly driven and organized Hiring Manager, Tour Operations to oversee several small tour companies which include nationwide ghost tours, a local brewery/drink bus tour and a food tour.

Job Duties:

  • Hire tour staff and oversee the training and on-boarding process of tours.
  • Communicate with staff and contractors to coordinate operational needs.
  • Manage schedules to ensure tours are properly staffed with guides.
  • Deliver exceptional customer service: take customer calls, respond to online reviews, facilitate refunds/cancellations or payment issues, and general customer support.
  • Position may require some social media management: reply to messages and make occasional posts.
  • Manage relationships with various community and marketing partners.
  • Other duties as assigned.


  • 1 – 2 years of management experience in customer service preferred
  • Must be available evenings (3p to 11p) to support evening tour operations and west coast staff and customers.
  • Must be available weekends for customer support on Saturdays and Sundays. Weekly schedule is flexible to select two days off with the ability to take off one weekend a month.
  • Experience managing social media accounts or equivalent education preferred
  • Excellent time management skills and the ability to organize work
  • Ability to manage multiple projects with competing priorities
  • Common sense approach to problem-solving
  • Strong attention to detail and accuracy
  • Excellent oral and written communication skills: the ability to diffuse customer complaints both on the phone and in written responses to emails, instant messages, and online reviews.
  • Proficiency with Google Docs, Microsoft Office and Dropbox preferred
  • Professional and dependable with a positive outlook required
  • Please include a cover letter for consideration. Tell us why you think you’d be the best fit for this position and list your experience with management and customer service.


US Ghost Adventures



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